How to use this page: Click on any question below to open the bar and find the answer.
How will I receive my digital product?
Digital product links display during the checkout process. You’ll also receive an email with the link to download your product.
What do I do if I can't find the email with the download link?
There are a few places you can check first.
- Your spam and junk mail folders.
- Your Unroll.me folder if you use that service to manage your inbox.
- Your Promotions tab if you use Gmail.
If you need additional support, you can email our Customer Happiness Manager.
I'm having trouble with the download link...
You have 5 download attempts available with your purchase. If you’re trying to download onto a phone or tablet and it’s not working, we recommend switching to a computer or laptop before you max out your download attempts. Please email us if you’ve maxed out your download attempts and been unable to access your files.
I was able to download the files, but something is missing...
Please email our Customer Happiness Manager and let us know what you ordered and what was missing.
What do I do with a .zip file?
Some of our digital downloads come as a .zip file. It works best to download this kind of file to a computer (instead of a phone or tablet). Once the file is fully downloaded, you’ll open up the file to “unzip” — the audio files will be inside. If you’re not familiar with .zip files, you can use one of these handy guides to get support with:
If you have a different kind of device, you can search for “How to download a Zip file on a…” and add your device type.
Can I share this with a friend?
Please note: Each purchased digital copy is licensed to one individual for personal use only.